These Terms & Conditions (“Terms”) govern your access to and use of the website, services, and communications provided by The Empire House (“The Empire House,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to these Terms. If you do not agree with these Terms, please discontinue use of our website.

1. About The Empire House

The Empire House is a technology and digital solutions company providing services that may include software development, website and application development, ecommerce solutions, digital solutions, technology consulting, and related professional services.

Information provided on our website is intended to describe our business and services and allow customers and prospective customers to contact us regarding potential projects, services, or support.

Specific projects or professional services may be subject to separate proposals, statements of work, service agreements, invoices, or other written agreements. If a separate written agreement conflicts with these Terms regarding a specific service, the terms of that written agreement will govern that service.

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to our website, systems, servers, or accounts.
• Introduce viruses, malicious code, malware, or other harmful technology.
• Interfere with or disrupt the operation or security of our website.
• Use automated systems to scrape, extract, or misuse website content without authorization.
• Misrepresent your identity or affiliation with any person or organization.
• Collect or misuse personal information belonging to other users.
• Use our website or services for fraudulent, unlawful, or abusive activity.

We may restrict or suspend access to our website when reasonably necessary to protect our systems, users, or business.

3. Intellectual Property

Unless otherwise stated, the website and its contents, including text, branding, graphics, logos, designs, software, images, videos, layouts, and other materials, are owned by or licensed to The Empire House and are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit our website content without prior written permission from The Empire House, except as permitted by applicable law.

4. Information You Submit

When you submit an inquiry, contact form, project request, or other information through our website, you agree that the information you provide is accurate to the best of your knowledge.

Submission of an inquiry does not create a contractual relationship or require The Empire House to provide services.

5. Third-Party Websites and Services

Our website may contain links to websites, platforms, applications, or services operated by third parties.

The Empire House does not control those third-party services and is not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party websites and services is subject to the terms and policies of those providers.

6. Service Information

We make reasonable efforts to ensure that descriptions of our services and information presented on our website are accurate.

However, website information is provided for general informational purposes and may be modified or updated from time to time.

Pricing, scope, timelines, deliverables, service specifications, and other project-specific terms will be determined through the applicable proposal, quotation, statement of work, invoice, or service agreement.

We handle personal information in accordance with our Privacy Policy: https://theempirehouse.co/privacy-policy/

7. SMS Terms & Conditions

SMS Program Description

The Empire House provides SMS messaging for one-to-one conversational communications with customers and prospective customers who have requested information or expressly consented to receive text messages from us.

• Customer inquiries
• Requested information
• Project or service discussions
• Quotations or proposals
• Scheduling and appointment coordination
• Project-related communications
• Customer service and support
• Responses to questions submitted to The Empire House

Our conversational SMS program is not intended for unsolicited bulk marketing or promotional text messaging.

Consent to Receive SMS Messages

You may consent to receive SMS messages from The Empire House by voluntarily selecting an SMS consent checkbox on our website or by providing express verbal consent during a direct conversation with our team.

By opting in, you authorize The Empire House to send conversational text messages to the mobile telephone number you provide.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

The SMS consent checkbox presented on our website is optional and is not pre-selected.

Message Frequency

Message frequency varies based on your inquiry, requested services, project activity, support needs, and ongoing conversation with The Empire House.

Because our SMS use is conversational, the number of messages you receive will depend on the nature and duration of your interaction with us.

Message and Data Rates

Message and data rates may apply.

The Empire House does not charge a separate fee for receiving our SMS messages. However, charges imposed by your wireless carrier or mobile service provider may apply according to your mobile plan.

Opting Out — STOP

You may opt out of receiving SMS messages from The Empire House at any time by replying STOP.

After you submit a valid STOP request, you may receive a confirmation that you have been unsubscribed. We will then stop sending SMS messages to that number except where permitted or required by law.

If you later wish to receive SMS messages again, you must provide consent again or use an available re-subscription method.

Help and Support — HELP

If you need assistance regarding SMS messages from The Empire House, reply HELP.

You may also contact The Empire House through our contact page:

https://theempirehouse.co/contact/

Mobile Information and SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties.

The Empire House does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Service providers may process information solely as necessary to provide services on behalf of The Empire House, including facilitating SMS delivery, and may not use SMS consent information for their own marketing purposes.

For additional information about how we collect, use, protect, and disclose information, please review our Privacy Policy:

https://theempirehouse.co/privacy-policy/

SMS Delivery

Delivery of SMS messages may depend on your wireless carrier, mobile device, network availability, and other factors outside The Empire House’s control.

Wireless carriers are not responsible for delayed or undelivered messages.

We do not guarantee that every SMS message will be delivered within a particular timeframe.

Eligibility and Phone Number Responsibility

By opting in to SMS messaging, you represent that you are authorized to use the mobile number provided and authorized to consent to receiving text messages at that number.

If your mobile number changes or is reassigned, you should notify us or opt out before discontinuing use of that number.

8. Privacy

Your privacy is important to The Empire House.

Our collection and processing of personal information are governed by our Privacy Policy, available at:

https://theempirehouse.co/privacy-policy/

The Privacy Policy is incorporated into these Terms by reference.

9. Disclaimer of Warranties

To the extent permitted by applicable law, our website is provided on an “as is” and “as available” basis.

We make no guarantee that the website will always be available, uninterrupted, completely secure, or error-free.

Information presented on the website is provided for general informational purposes and should not be interpreted as a guarantee of any specific project result unless expressly stated in a separate written agreement.

Nothing in this section limits rights or warranties that cannot legally be excluded.

10. Limitation of Liability

To the maximum extent permitted by applicable law, The Empire House and its directors, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of or inability to use our website.

Any limitations applicable to paid professional services may also be governed by the separate agreement covering those services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless The Empire House and its directors, officers, employees, contractors, and affiliates from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of another party.

12. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, services, business practices, SMS program, or legal requirements.

Updated Terms will be posted on this page with a revised Last Updated date.

Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Changes affecting SMS communications will apply prospectively as appropriate.

13. Changes or Termination of SMS Program

The Empire House may modify, suspend, or discontinue its SMS messaging program at any time.

If material changes affect the manner in which SMS communications are provided, we may update these Terms or provide other appropriate notice.

You may opt out of SMS communications at any time by replying STOP.

14. Contact Us

If you have questions about these Terms, our services, or our SMS messaging program, please contact The Empire House through the following channels: