By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will obtain it before using your information for the relevant purpose.

1. Information We Collect

Information You Provide Directly

• Contact information, such as your name, email address, phone number, company name, and other details you submit through our forms or communications.
• Project, service, quotation, scheduling, or support information that you choose to provide.
• Communications you send to us by email, phone, SMS, website forms, or other channels.
• SMS consent records, including the date, method, and status of your opt-in or opt-out where applicable.

Information Collected Automatically

• When you use our website, we may collect technical and usage information such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from IP address, and website interaction data.
• We may use cookies and similar technologies to support website functionality, understand usage, improve performance, and maintain security.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and provide requested information.
• Discuss project requirements, quotations, timelines, scheduling, and services.
• Provide customer support and communicate about ongoing work or service relationships.
• Operate, maintain, secure, and improve our website and services.
• Prevent fraud, misuse, abuse, and security incidents.
• Comply with legal obligations and enforce our agreements.
• Send SMS/text messages only where the recipient has provided appropriate consent or where otherwise permitted by applicable law.

3. SMS Communications and Consent

SMS Program

• The Empire House uses SMS primarily for one-to-one conversational communications with customers and prospective customers who have contacted us, requested information, or expressly consented to text messaging.
• Messages may relate to inquiries, requested information, project or service discussions, quotations, scheduling, updates requested by the recipient, and customer support.
• This conversational SMS program is not used for unsolicited bulk promotional messaging or purchased lead lists.

How Consent Is Obtained

• Consent may be obtained through an optional, unchecked SMS consent checkbox on our website or through clear verbal consent during a direct customer conversation.
• When consent is obtained verbally, our representative explains the purpose of the messages, that message frequency varies, that message and data rates may apply, that the recipient may reply STOP to opt out or HELP for assistance, and where this Privacy Policy can be reviewed.
• SMS consent is voluntary and is not a condition of purchasing any product or service.

Message Frequency and Carrier Charges

• Message frequency varies based on the recipient’s inquiry and ongoing conversation with The Empire House.
• Message and data rates may apply depending on the recipient’s wireless carrier and service plan.

Opt-Out and Help

• Recipients may opt out of SMS messages at any time by replying STOP.
• Recipients may reply HELP for assistance.
• After an opt-out request is processed, we will discontinue further SMS messages to that number except for messages permitted or required by law, such as an opt-out confirmation.

4. SMS Privacy and No-Sharing of Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The Empire House does not sell, rent, share, or disclose mobile phone numbers or SMS opt-in information to third parties or affiliates for their own marketing or promotional purposes.

Mobile phone numbers and SMS consent information are used only for the text messaging services requested by the recipient and for related operational or compliance purposes.

Service providers that process SMS information on our behalf may access information only as necessary to provide messaging, communications, security, hosting, or compliance services to The Empire House and may not use that information for their own marketing or promotional purposes.

5. Information Sharing and Disclosure

Important SMS Carve-Out

• The sharing described in this section does not apply to text messaging originator opt-in data or consent. Text messaging originator opt-in data and consent will not be shared with third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Service Providers

• We may use vendors or service providers that perform services on our behalf, such as website hosting, communications, analytics, security, customer support, or professional services. They may process personal information only as necessary to provide those services and subject to appropriate obligations.

Legal Requirements and Protection

• We may disclose information if required by law, regulation, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, safety, security, or property of The Empire House, our users, or others.

Business Transactions

• If The Empire House is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and the SMS carve-out described above.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Enable core website functionality and maintain security.
• Remember preferences and improve usability.
• Understand website traffic and performance.
• Analyze how visitors interact with our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain business and compliance records, resolve disputes, and satisfy legal obligations.

SMS consent and opt-out records may be retained as necessary to demonstrate compliance with messaging requirements and to honor recipient preferences.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

Depending on your jurisdiction, you may have rights to request access to, correction of, deletion of, or other control over certain personal information we maintain about you. Some requests may be subject to legal exceptions or verification requirements.

You may withdraw SMS consent at any time by replying STOP. Withdrawing SMS consent does not affect your ability to use our website, request information, purchase services, or communicate with us through other available channels.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. Their privacy practices are governed by their own policies, and The Empire House is not responsible for the privacy practices of third parties.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it where required by law.

12. International Visitors

If you access our website or communicate with us from outside the country where our systems or service providers operate, your information may be processed in another jurisdiction. Where required, we use appropriate measures for cross-border processing of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your SMS preferences, please contact The Empire House using the contact information available at https://theempirehouse.co/.